Frequently Asked Questions
Everything you need to know about shopping at Assai Records.
How are vinyl records packaged for shipping?
We use high-quality, reinforced cardboard mailers specifically designed for vinyl to ensure your records arrive in pristine condition, protected from corner dings and shelf wear.
What is your return policy for faulty items?
If you receive a record with a manufacturing defect or playback issue, you can return it within 30 days of purchase for a full refund or a replacement copy, subject to availability.
Do you offer international shipping?
Yes, we ship our entire catalog worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and the weight of your order.
Can I pre-order upcoming releases?
Absolutely. You can pre-order upcoming albums to secure your copy. Payment is taken at the time of the order, and we aim to dispatch pre-orders to arrive as close to the official release date as possible.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.