Returns & Exchanges
At Assai Records, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of receipt for a full refund or exchange, provided they are in their original, sealed condition.
Check Eligibility
Ensure your items are in their original packaging, including all shrink-wrap and protective sleeves, and that the return is initiated within our 30-day window.
Contact Support
Email our customer service team with your order number and reason for return to receive a unique Return Authorization Number and the correct return address.
Package Your Items
Securely pack your records using the original mailer or a sturdy cardboard equivalent to prevent any damage during transit, clearly marking the package with your authorization number.
Ship and Track
Send your package via a tracked postal service; once we receive and inspect the items, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing